IEST Viajes is committed to making its website accessible in accordance with Royal Decree 1112/2018 of 7 September on accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the website.

Compliance status.

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed below.

Non-accessible content.

The content below is not accessible due to the following:

  1. lack of compliance with RD 1112/2018.

    There are logos and images with incorrect or confusing alternative text and complex images without textual description [requirement number Non-textual content, of UNE-EN 301549:2022].

    There are incorrectly created lists (no list label), tables with incorrectly labeled cells and invisible labels in form elements [requirement number Information and relationships, of UNE-EN 301549:2022].

    There are tables that are not adapted to small screen sizes and form fields that are not displayed correctly on small screen sizes [requirement number Text Resizing, of UNE-EN 301549:2022].

    There is text that when changing the spaces and line heights is not displayed correctly [requirement number Text spacing, of UNE-EN 301549:2022].

    There are elements that are not accessible by keyboard, such as links to social networks, the text editor for comments, elements for ordering search results, pagination of search results or calendar arrows [requirement number Keyboard, of UNE-EN 301549:2022].

    There are elements that do not receive focus and therefore cannot be interacted with using the keyboard, for example [requirement number Focus order, of UNE-EN 301549:2022].

    There are links in which their function is not correctly identified (they have an inadequate description, a text that is too generic, an inadequate title…).
    [requirement number Purpose of links, of UNE-EN 301549:2022].

    There are headings with repeated and/or not very descriptive text [requirement number Headings and labels, of UNE-EN 301549:2022].

    There are images, infographics, link or button texts, headline text and content that are not translated into other languages [requirement number Language of the parts, of UNE-EN 301549:2022].

    There are error messages that are not very descriptive, or error messages that are not grouped in a single message, as well as lack of suggestions in the form to fill in the fields correctly [requirement number Identification of errors, of UNE-EN 301549:2022].

    There are forms with mandatory fields where the user is not informed about it, as well as fields where there is no textual example of the format of the field
    (as for example the DNI) [requirement number Labels and instructions, of UNE-EN 301549:2022].

    There are form fields where the error is reported when an incorrect value is entered but no suggestion for its correction is reported.
    [requirement number Suggestions for errors, of UNE-EN 301549:2022].

    There are pages with syntax errors and therefore some support products may not correctly interpret the content (duplicate page IDs, unclosed tags, incorrect construction of tags…) [requirement number Processing, of UNE-EN 301549:2022].

    There are pages where support products will not be able to obtain information, interact and be aware of the status of user interface controls, such as help messages, action result status messages, link attributes, page language image… that cannot be read by screen readers at the time they appear [requirement number Name, function, value of UNE-EN 301549:2022].

    There may be occasional editing errors on some web pages.

  2. disproportionate burden

    Not applicable.
  3. the content does not fall within the scope of the applicable legislation.

    There may be office files in PDF or other formats published before September 20, 2018 that do not fully comply with all accessibility requirements. Although efforts have been made to ensure that most of them do.

Preparation of this accessibility statement

This statement was prepared on March 15, 2023.

The method used to prepare the statement was a self-assessment carried out by the agency itself.

The statement was last revised on March 15, 2023.

Comments and contact details

You can make communications on accessibility requirements (article 10.2.a) of RD 1112/2018) such as:

  • report any possible non-compliance by this website
  • report other difficulties in accessing the content
  • to make any other query or suggestion for improvement related to the accessibility of the web site

Through the following contact form or by calling +34 91 650 33 11.

You can submit:

  • a complaint regarding compliance with the requirements of RD 1112/2018 or.
  • a request for Accessible Information relating to:
    • contents that are excluded from the scope of application of RD 1112/2018 as established by Article 3, paragraph 4.
    • contents that are exempted from compliance with the accessibility requirements because they impose a disproportionate burden.

In the Request for accessible information, the facts, reasons and request that make it possible to ascertain that it is a reasonable and legitimate request must be clearly specified.

Application procedure

If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision taken, or the response does not meet the requirements set forth in article 12.5, the person concerned may initiate a complaint. A complaint may also be initiated if the twenty working day period has elapsed without a response having been received.

The claim may be submitted through the of the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as in the rest of the options included in Law 39/ 2015, of October 1, of the Common Administrative Procedure of Public Administrations.

Claims will be received and processed by the Subdirectorate General of Services Inspection of the Ministry of Economic Affairs and Digital Transformation.

Optional content

This website applies the requirements of the UNE-EN 301549:2022 Standard considering the exceptions of RD 1112/2018.

The latest accessibility review has been carried out in March 2023.

The website is optimized for Microsoft Internet Explorer 8.0 browsers or higher versions and the latest current versions of FireFox, Safari, Opera and Google Chrome. The minimum recommended web resolution is 1280×1024.

The website is designed for Responsive viewing, so it is optimally displayed on tablet and mobile devices. On these devices it is optimized for viewing on the latest versions of Chrome for mobile, Firefox for mobile, Safari mobile, Opera Mini and native Android browser.”