Refund Policy

To request any change or cancel your reservation, it is necessary that you contact us at least 24 hours before the departure of your flight by phone +34 916 50 33 11.  Please note that changes are not always possible and any request is subject to authorization by the suppliers. We cannot accommodate any change or cancellation requests by mail: they will only be accepted by telephone at least 24 hours in advance of the flight departure. For Sunday and Monday departures it is necessary to contact IEST before Friday. The cost of changes and cancellations requested by the passenger depends on the airline, route, number of passengers, etc. Once your request has been made, we will inform you of the exact amount that will be charged or paid. Some fares and airline tickets are non-refundable or may incur extra charges.